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Keywords: Service operations flexibility
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Journal Articles
The impact of supply chain collaboration and digital technology on service operations flexibility: a moderated mediation model
Available to Purchase
Benchmarking: An International Journal 1–26.
Published: 22 May 2026
...Teng Teng; Min Zhang; Christos Tsinopoulos Purpose This study investigates how supplier collaboration and customer collaboration influence service operations flexibility and how digital technology strengthens these relationships. Drawing on the dynamic capabilities view (DCV), supplier...
