... studies may engage in more detailed considerations of fit among various sub-dimensions. Figure 1 provides a framework linking industrial service strategy, service organization and the business environment. In this framework, the business environment includes a typical construct that is applied...

... to change, and hesitation in initiating improvement programs. © Emerald Group Publishing Limited 2011 Total quality management Interpretive structural modeling Barriers Service organization Managers Modeling In the era of economic liberalization and increased competition...