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Keywords: Service productivity
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Journal Articles
Benchmarking: An International Journal (2015) 22 (2): 238–253.
Published: 02 March 2015
... practices and needs regarding tools and methods can be identified. Design/methodology/approach – In two qualitative pre-studies the theoretical foundation of service productivity was built. Using this knowledge, a quantitative empirical survey was conducted, including almost 2000 service companies...
