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Keywords: Service quality (SERVQUAL)
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Journal Articles
A framework for measuring customer loyalty for 3PL industry: a case of evolving market
Available to PurchaseWaqar Ahmed, Arsalan Najmi, Simonov Kusi-Sarpong, Sharfuddin Ahmed Khan, Asad Khushal, Joseph Quartey
Benchmarking: An International Journal (2021) 28 (6): 2023–2046.
Published: 15 January 2021
... quality (SERVQUAL) Customer orientation Customer satisfaction Customer loyalty Relationship quality Over the past decade, technology has changed every perspective of the business economy as the world has shrinked into one global village (Kingshott et al., 2018 ; Ashok et al...
