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Keywords: Serviceability
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Journal Articles
Benchmarking: An International Journal (2015) 22 (4): 588–609.
Published: 05 May 2015
...-stage Stackelberg leader-follower data envelopment analysis (DEA) and artificial neural networks (ANN) were employed. Findings – Given that serviceability was treated as the leader and profitability as the follower, the first and second stage DEA scores were 55 and 32 percent (0 percent = totally...
