... coordinating and translating customer needs into specific requirements that align with retail goals and available resources. However, limited empirical research exists investigating how managers can address service value and quality attributes in small retail stores. This article aims to bridge this gap...

...Igor Fellype Loureiro Valenca Filgueiras; Fagner José Coutinho De Melo Purpose This paper aimed to identify the impact that Industry 4.0 can have on the service sector and how its combination can generate benefits for Sustainability 4.0 in the context of the Triple Bottom Line. Design...

... initiatives, education or the supply of essential services during lockdown in many countries. However, there were aberrations. The purpose of this study is to explore some consumers and firms' being better equipped for service co-creation than others, specifically during a pandemic; the different degrees...

...Doraid Dalalah Purpose The purpose of this paper is to assess and benchmark Six Sigma strategies in services sector, namely, the telecom field, by establishing tables of fallouts of non-conforming services and their associated costs along with a custom data envelopment model for benchmarking...

...Jaideep G Motwani; Victor E Sower; G.M. Rynja; D.C. Moy Purpose To describe a new approach to the performance evaluation and benchmarking of analytical laboratory services and their associated supply chains. Design/methodology/approach Life cycle and industrial process approaches are adapted...

...Jaideep G. Motwani; Victor E. Sower; Heiko Gebauer; Thomas Friedli; Elgar Fleisch Purpose Despite the proven benefits of an extended service business, most manufacturing companies find it extremely difficult to increase service revenues successfully. Design/methodology/approach An extensive...

...Yamaya Ekanayaka; Wendy L. Currie; Philip Seltsikas Discusses the application service provider (ASP) model, which is emerging as a new form of application outsourcing. At present, the ASP marketplace is largely vendor driven with huge numbers of vendors offering a variety of applications...