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1-4 of 4
Keywords: Social exchange theory
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Journal Articles
Benchmarking: An International Journal 1–21.
Published: 16 January 2026
... manufacturing sector. Additionally, this study also evaluates the moderating role of supply chain coordination on the relationship between BSRC-environmental performance and BSRC-competitive performance. Design/methodology/approach Based on social exchange theory, we test the hypotheses using structural...
Includes: Supplementary data
Journal Articles
Benchmarking: An International Journal (2026) 33 (3): 820–854.
Published: 21 January 2025
... the relevance of these findings beyond established markets and improving their applicability to new markets. Thirdly, the study also advances theory by integrating the Resource-Based View (RBV) theory and Social Exchange Theory (SET). This combined framework highlights the critical role of supplier...
Journal Articles
Benchmarking: An International Journal (2025) 32 (10): 3962–3987.
Published: 21 November 2024
... 25 10 2024 © Emerald Publishing Limited 2024 Emerald Publishing Limited Licensed re-use rights only Proactive customer service performance Work engagement Distributive justice Procedural justice Interactional justice Informational justice Social exchange theory India’s...
Journal Articles
Benchmarking: An International Journal (2025) 32 (6): 2099–2132.
Published: 14 June 2024
... performance. Design/methodology/approach Grounded in the social exchange theory, a survey data-based structural equation modeling (SEM) approach is applied. Based on two experts and four executives' opinions and an in-depth literature review, 28 measurement items were identified in the close-ended...
