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Keywords: Social media posts
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Journal Articles
Benchmarking: An International Journal (2021) 28 (2): 438–464.
Published: 22 September 2020
... detection of ratings for social media feeds a relevant study. Third, predicting ratings from social media posts can help users get an overall view of the product/service by combining all the available ratings given by users about the product/service. This will help organizations to understand how customers...
