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Keywords: Soft QM
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Journal Articles
The impact of quality management practices on innovation: an empirical research study of Brazilian manufacturing companies
Available to Purchase
Benchmarking: An International Journal (2021) 28 (3): 1059–1082.
Published: 17 November 2020
... also aims to identify whether the relationships are maintained regardless of the size of the company. Findings The results suggest that soft QM has a positive effect on hard QM. However, only soft QM, not hard QM, has a significant effect on innovation practices. Additionally, soft QM has...
