...Majed Al‐Mashari Purpose This paper aims to analyse several reported case studies of electronic government (EG) application to uncover the driving forces behind EG application, the approaches and methods adopted and the levels of success of their associated initiatives. Design/methodology...

... models and procedures. It is therefore worthy to study this new business phenomenon based on the experience of the organizations that have embarked on EC‐induced business change initiatives. This paper analyses several reported case studies of successful EC application to uncover the driving forces...

...Patrick Sik‐wah Fong; Qiping Shen; Eddie W.L. Cheng Aims at developing an analytical framework for benchmarking value management. After a review of the extant literature on value management, identifies several critical success factors and related performance metrics. These critical success factors...

.... © MCB UP Limited 2000 Benchmarking Implementation Performance management Innovation Success Figure 2 shows the percentage of organisations benchmarking per sector. What is surprising is the low levels of benchmarking in retailing and the services, and to a lesser degree...

.... The study has pinpointed a number of success factors including the fact that each of the benchmarking projects related to key business processes and this ensured that they had a strategic focus. Considerable time was spent in mapping and understanding internal processes before external partners were...