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Keywords: Telecommunications industry
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Journal Articles
Performance improvement of international roaming service ‐ A benchmarking study
Available to Purchase
Benchmarking: An International Journal (2001) 8 (2): 120–131.
Published: 01 May 2001
...K.S. Chin; K.F. Pun; C.S. Lau; H. Lau This paper discusses some concepts between quality performance and benchmarking. It explains the conduct of a benchmarking study in international roaming service of the telecommunications industry, and illustrates the benchmarking process in a telecommunication...
Journal Articles
Using patents to benchmark technological standing: international differences in citation patterns
Available to Purchase
Benchmarking for Quality Management & Technology (1996) 3 (1): 5–18.
Published: 01 March 1996
... competitors. Patents Technology Telecommunications industry © MCB UP Limited 1996 The first hypothesis is important, but could be biased by use of the US patent system, and the likely tendency of any firm to cite its own‐country technologies more heavily. It will, however, give us a sense...
