...John P. Moriarty Purpose The purpose of this paper is to identify the necessary or sufficient methodological elements contributing to benchmarking's effectiveness and to establish them within an acceptable theoretical framework: a theory of benchmarking. Design/methodology/approach A causal...

...Mahmoud M. Yasin The literature related to benchmarking practices and theory was reviewed from 1986 to 2000. The earlier stages of benchmarking developments stressed a process and/or activity orientation. Recently, however, the scope of benchmarking appears to have expanded to include strategies...