...Rohit Raj; Vimal Kumar Purpose This study aims to examine how organizational total quality management performance (OTQMP) in manufacturing organizations is affected by three primary marketing orientation (MO) indicators, namely customer orientation (CUO), competitor orientation (CO) and inter...

...Thanh Tiep Le Purpose The primary purpose of this research is to examine how total quality management (TQM) boosts corporate green growth (CGG) with the involvement of corporate social responsibility (CSR) and customer loyalty (CL) as mediators in the relationship between TQM and CGG for small...

...Kari Lepistö; Minna Saunila; Juhani Ukko Purpose This study investigates the effect of total quality management (TQM) on customer satisfaction, personnel satisfaction and company reputation. Design/methodology/approach The study results rely on a structured survey conducted among an extensive...

... 25 08 2021 10 09 2021 09 10 2021 13 10 2021 © Emerald Publishing Limited 2021 Emerald Publishing Limited Licensed re-use rights only Total quality management Quality control Buyer–supplier relationships Developing country Garment industry of Bangladesh...

... Business excellence models Total quality management Structural equation modelling Since the establishment of the Malcolm Baldrige National Quality Award (MBNQA) model and the European Foundation for Quality Management (EFQM) model in 1987 and 1994, respectively, these models have been transformed...

... manufacturing firms. Multiple regression was used to examine the impact of operational practices of lean, total quality management (TQM) and supply chain management (SCM) within competitive clusters of cost leadership, differentiation and focus strategy. Findings Results of the study show that the pattern...

...Hassan Saleh Al-Dhaafri; Mohammed Saleh Alosani Purpose Drawing upon the resource-based view, the authors examined empirically the total effect of total quality management (TQM), organisational excellence and entrepreneurial orientation (EO) on organisational performance Design/methodology...

...Gamal Abdualmajed Ali; Haim Hilman; Abdullahi Hassan Gorondutse Purpose This study aims to examine the joint effect of entrepreneurial orientation (EO), market orientation (MO), total quality management (TQM) and organisational performance in the Kingdom of Saudi Arabia’s (KSA's) small and medium...

...Saumyaranjan Sahoo Purpose The purpose of the paper is to examine the impact of human-related support practices, total productive maintenance (TPM) practices, and total quality management (TQM) practices on manufacturing performance parameters and their inter-relationship. Design/methodology...

...Svetoslav Georgiev; Seiichi Ohtaki Purpose The purpose of this paper is to address a perennial question regarding the importance of soft total quality management (TQM) as part of the TQM implementation process – a topic that has been significantly understudied. Specifically, the authors address...

...Nancy Bouranta; Evangelos Psomas; Manuel F. Suárez-Barraza; Carmen Jaca Purpose Literature refers to the key factors of total quality management (TQM) based on studies carried out in individual countries. However, few studies focus on studying the TQM factors in service companies based...

...Muhammad Adnan Khurshid; Muslim Amin; Wan Khairuzzaman Wan Ismail Purpose The purpose of this paper is to develop an integrated conceptual framework of total quality management and corporate social responsibility. Design/methodology/approach This study is based on stakeholder theory, which...

...Neven Androwis; Rateb J. Sweis; Ali Tarhini; Alireza Moarefi; Mahmood Hosseini Amiri Purpose The purpose of this paper is to investigate the relationship between total quality management practices and the organizational performance in the Jordanian construction chemicals companies. Design...

...Rawan Ali Saleh; Rateb J. Sweis; Firas Izzat Mahmoud Saleh Purpose The purpose of this paper is to investigate the impact of hard total quality management (TQM) practices on operational performance dimensions in manufacturing organizations. Design/methodology/approach The study was designed...

... by benchmarking of the Total Quality Management (TQM) practices, and to propose TQM-Benchmarking model as a seed for future research in the context of INGOs. Design/methodology/approach – TQM practices for INGOs were first identified based on critical synthesis of the literature for both, existing...

... Total quality management Performance measurement Competitive strategy Customer services quality Supply chain management Business excellence Supply chain is a network consisting of customers, retailers, wholesalers, manufacturers, suppliers and service providers (Hugos, 2003). The primary...

...Mohammad Munir Ahmad; Redha Elhuni Purpose – The purpose of this paper is to investigate quality factors that are absolutely essential for successful implementation of total quality management (TQM) in Libyan oil and gas companies (LOGCs). Design/methodology/approach – In all, 11 quality...

...Fuzi M. Abusa; Peter Gibson Purpose The purpose of this paper is to investigate the extent of total quality management (TQM) implementation in Libyan manufacturing companies (LMCs), and evaluates the impact of ISO 9000, and company size on its implementation. Design/methodology/approach...

...Ernest Boateng‐Okrah; Fred Appiah Fening Purpose The purpose of this paper is to ascertain the level at which total quality management (TQM) practices have been implemented in a mining company in Ghana. Design/methodology/approach The study was undertaken over a six month period...

... that can be adopted by both manufacturing and service industries. Some of engineering institutes in India have initiated implementing total quality management (TQM) principles on their own and have obtained global recognition through ISO 9001:2000 certifications. The main stakeholders of engineering...