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Keywords: Total quality management (TQM)
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Journal Articles
Benchmarking: An International Journal (2026) 33 (11): 3350–3376.
Published: 27 November 2025
...Marvin E. Gonzalez; Gioconda Quesada; Kent Gourdin; Rene D. Mueller Purpose This study demonstrates how lean tools and total quality management (TQM) methodologies can improve operational efficiency and competitiveness in port operations. Design/methodology/approach Data from three ports...
Journal Articles
Benchmarking: An International Journal (2023) 30 (5): 1536–1561.
Published: 06 June 2022
...Jorge Benny Benzaquen; Juan Pedro Narro Purpose The aim of this research is to empirically assess the nine dimensions of the Total Quality Management (TQM) model, which have been categorized into four blocks: the top management block, the supplier block, the process management block...
Journal Articles
Maysoon Mohammed Yaseen, Rateb J. Sweis, Ayman Bahjat Abdallah, Bader Yousef Obeidat, Nadia J. Sweis
Benchmarking: An International Journal (2018) 25 (9): 4058–4083.
Published: 29 November 2018
...Maysoon Mohammed Yaseen; Rateb J. Sweis; Ayman Bahjat Abdallah; Bader Yousef Obeidat; Nadia J. Sweis Purpose The purpose of this paper is to establish practical guidelines for benchmarking eight total quality management (TQM) practices vital to pharmaceutical companies’ performance. The paper also...
