... is to provide hotel managers with actionable insights and contribute to tourism and hospitality research, highlighting the relevance of environmental practices and experiential lodging in fostering guest loyalty. Design/methodology/approach The study adopts a positivist approach. Hence, to test the research...

... orientation, customer orientation, and competitor orientation” have all been connected to creating a sustained competitive advantage (Zhou and Li, 2010 ; Grinstein, 2008 ; Lukas and Ferrell, 2000). Further, entrepreneurial orientation has been linked to family and non-family tourism business performance...

...Srikant Gupta; Pooja S. Kushwaha; Usha Badhera; Rajesh Kumar Singh Purpose This study aims to explore the challenges faced by the tourism and hospitality industry following the COVID-19 pandemic and to propose effective strategies for recovery and resilience of this sector. Design/methodology...

...Shameek Mukhopadhyay; Tinu Jain; Sachin Modgil; Rohit Kr Singh Purpose The significance of social media in our lives is manifold. The tourism sector closely interacts with existing and potential tourists through social media, and therefore, social media analytics (SMA) play a critical role...

...Lijo John Purpose This paper explores the challenges faced by the micro, small and medium enterprises (MSMEs) in the tourism industry in building capabilities toward being resilient in the wake of crises through a stakeholder perspective. Design/methodology/approach This study identifies...

... of tourism SC agility and resilience. Furthermore, the inter-relationship among these IOS usage-based capabilities were explored. Design/methodology/approach The study collected perceptual measures from hotel managers and tour managers having sufficient experience in the tourism sector. With 209...

... is an organization benchmarked; and 3. how is benchmarking used (Hegalson, 1997). © Emerald Group Publishing Limited 2012 Benchmarking Hotels Egypt Quality improvement Tourism Benchmarking is the exercise of establishing the highest standards of excellence for products, services...

...Juan Gabriel Brida; Linda Osti; Michela Faccioli Purpose The aim of this paper is to analyse how the impacts of tourism are perceived by a local population and which factors affect the relationship between impacts and perceptions' formation, with specific consideration of the framework...

...Angappa Gunasekaran; D. Steven White; Bishnu Sharma; Pam Dyer Purpose The purpose of this paper is to provide insight into the differences in residents' attitude to tourism by considering those who receive social and economic benefits from tourism and those who perceive that they do not; and those...

...Bindu Narayan; Chandrasekharan Rajendran; L. Prakash Sai Purpose The purpose of this paper is to develop and validate scales to measure and benchmark service quality (SQ) in tourism industry. Design/methodology/approach The second‐order confirmatory factor analysis is employed to validate...

... within the literature on both tourism policy and development and governmental practice. It also provides a useful introduction to the tourism industry within the different case study countries. It is still a shame for my teaching, however, that the UK is not included among the case studies...

...Fiorenzo Franceschini; Maurizio Galetto; Mohammed I. Eraqi Purpose This research paper aims is to evaluate the customer's views related to tourism quality in Egypt. It attempts to measure the extent to which tourism business environment is creative and innovative as necessary conditions...