...Athanasios G. Vasilakis Purpose The purpose of this paper is to present the concept of relative balanced measurement as benchmarking tool for public training centers and public services. Design/methodology/approach Borrowing the concept of balanced scorecard we have modified the perspectives...

... that a better understanding of knowledge transfer can be achieved by distinguishing organizational similarity from dissimilarity, training from fertilization, and autonomous from interactive practice. This is particularly helpful to discuss what the role and value of technology are in supporting knowledge...

... decisions, such as hiring, training, and promotions. In training and development (T&D), it is helpful for competencies to focus on knowledge, skills and/or abilities. But neither the field of T&D, nor competency within the field, is static. Reported here is a careful review of literature showing...

... quality practices in India with industrialized nations such as Japan, USA, Germany and Canada. Customer satisfaction Developing countries India International standards Manufacturing industry Product quality Quality management Surveys Training Several political and economic changes have...