... operations. Design/methodology/approach A web-based survey was conducted among managers from UK service firms. The study employed a moderated mediation model to test the sequential and contingent relationships between supply chain collaboration, digital technology and service operations flexibility...

...Sanjay Bhasin Purpose This purpose of this study was to investigate the challenges faced by UK manufacturing organisations in adopting, implementing, scaling, and sustaining Operational Excellence (OpEx) practices. Design/methodology/approach An extensive literature review was complemented...

..., to evaluate to what extent the utilised performance measures are beneficial to all parties. Design/methodology/approach Based on literature review on supplier performance assessment, ten categories of performance measures were established and explored in a case study involving a UK manufacturing company...

...Peter Wanke; Carlos Barros; Md. Abul Kalam Azad Purpose The purpose of this paper is to measure the efficiency and the productive slacks of a sample of major UK auditing firms between 2005 and 2012. Design/methodology/approach Using the bootstrapping technique as the cornerstone method, DEA...