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Keywords: User-generated content
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Journal Articles
Benchmarking: An International Journal (2025) 32 (10): 3825–3850.
Published: 12 November 2024
..., climate and environmental factors and ethical dilemmas are predominantly discussed in published literature. Meanwhile, user-generated content reveals different levels of prioritization of these issues and AI attributes and offers AI-based solutions. Research limitations/implications This study...
Journal Articles
Benchmarking: An International Journal (2024) 31 (2): 611–639.
Published: 21 March 2023
...@tbs.tu.ac.th 20 09 2021 14 09 2022 07 02 2023 08 02 2023 © Emerald Publishing Limited 2023 Emerald Publishing Limited Licensed re-use rights only Airline industry Customer culture User-generated content Service quality Evaluation Over the last few years...
