...M. Le Sueur; B.G. Dale Focuses on a benchmarking study relating to the supply and distribution of spare parts to the plant maintenance function in a major utility. The key lessons arising from the study include: the importance of clear business goals for a benchmarking project; the need...

... Benchmarking Manufacturing industry Performance measurement Service industries TQM Utilities This article outlines the results of a survey into best‐practice performance measurement in companies using total quality management(TQM). A postal survey was conducted to determine the performance...