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Keywords: Value creation
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Journal Articles
Journal Articles
Benchmarking: An International Journal (2025) 32 (10): 3851–3876.
Published: 20 November 2024
... respects the mediating role of trust in building value co-creation. This sheds light on the ways that healthcare facilities can enhance value co-creation and elevate healthcare services. Notably, the direct and indirect influence of knowing on trust is deemed insignificant in the context of value creation...
Journal Articles
Benchmarking: An International Journal (2015) 22 (2): 254–274.
Published: 02 March 2015
...Marko Kohtamäki and Petri Helo; Pekka Töytäri Purpose – The purpose of this paper is to investigate the managerial practices to assess value creation and value capture potential in longitudinal buyer-seller relationships, and proposes a framework for evaluating such potential for maximizing sales...

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