..., the present study deals with benchmarking of 35 North Indian urban water utilities using DEA approach. India Water industry Urban regions Benchmarking According to Tupper and Resende (2004) , efficiency measurement studies have been “relatively scarce” in the water supply sector. Lin...

... of a “treatment” group of collaborative benchmarkers with a control group of non‐benchmarking utilities. Specifically, the paper tackles three questions: 1. How and why did The Netherlands water industry take to collaborative benchmarking? 2. Did collaborative benchmarking make water utility...

... for the benchmarking exercise. © MCB UP Limited 1999 Audit Benchmarking Performance measurement Health and safety Water industry Although poor safety performance has been reported to have a significant impact on companies’ profits (Davies and Teasdale, 1994), health and safety is still...

... Benchmarking Problem solving Success Water industry The concept of benchmarking was popularised by the seminal work of Camp (1989), based on the experiences of Rank Xerox. Since the publication of this many other books of a similar nature have been published (e.g. Bogan and English, 1994; Cook, 1993...