...Rainer Feurer; Kazem Chaharbaghi Performance measures form an important feedback‐loop in strategic change which represents a process of constant learning. However,complete learning can only be achieved if a performance measurement system takes into account different value systems that exist within...

... ability to satisfy customers’ wants and needs and to compete effectively in global markets. But, to compete effectively, the organization must respond to the dynamic changes that are taking place in its own internal environment. Obviously, the ability to meet these new challenges involves decisions...