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Keywords: philosophy
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Journal Articles
Measuring the Quality of Services: The Use of Internal Climate
Available to Purchase
Benchmarking for Quality Management & Technology (1994) 1 (3): 39–51.
Published: 01 December 1994
... provided insight for top managers of both public agencies to facilitate their total quality management processes. © MCB UP Limited 1994 Customer orientation Employee attitudes Health care Industrial relations Management attitudes Organizational philosophy Service quality TQM...
