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Keywords: Business continuity
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Journal Articles
A construct of META‐RELQUAL: measurement model and theory testing
Available to Purchase
Journal:
Baltic Journal of Management
Baltic Journal of Management (2011) 6 (2): 227–244.
Published: 17 May 2011
... Supplier relations Trust Business continuity This study focuses on relationship quality (RELQUAL) which may be interpreted as a higher‐order construct (Lages et al., 2004). Previous research has often addressed RELQUAL from the perspective of the customer (Crosby et al., 1990...
