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Keywords: Contingency approach
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Journal Articles
Performance measurement patterns in service companies: An empirical study on Estonian service companies
Available to Purchase
Journal:
Baltic Journal of Management
Baltic Journal of Management (2011) 6 (3): 357–377.
Published: 13 September 2011
... The research findings have two main implications. First, the paper contributes to the scarce knowledge about PM practices in service companies. Second, the paper considers the changes in PM patterns, concentrating on the dynamics of PM practices. Estonia Performance measurement Contingency approach...
