...Belem Barbosa; Alireza Shabani Shojaei; Hugo Miranda Purpose This study analyzes the impact of packaging-free practices in food retail stores, particularly supermarkets, on customer loyalty. Design/methodology/approach Based on the literature on the impacts of sustainable practices...

... trends in the research of repeat visitation and customer loyalty and concludes with the discussion of segmentation of repeat visitors. The fourth section explains the PMP method and data used. The fifth section is devoted to the presentation of the first empirical results and provides the discussion...

... to another loyalty level. Findings The findings of the study revealed that it is not accurate to treat all customers equally in terms of methods of increasing their loyalty. The results reveal that four analysed factors affecting customer loyalty (satisfaction, trustworthiness, image and importance...

... and not on the resulting outcome of the service experience (Szwarc, 2005). Business‐to‐business marketing Customer loyalty Customer services quality Relationship marketing Parcel delivery services The relationship marketing concept was first mentioned by Berry et al., 1983 . Since...

... provided is not the only factor influencing customer loyalty level. Customers experiencing a short banking history can be loyal to the service provider due to the lack of financial literacy. A great impact on loyalty level is made by other factors, such as: image, prestige, word of mouth, etc. Research...