.... supermarkets) gradually increase the stores' offering of packaging-free food products, as this practice has been shown to have positive impacts not only on brand image, but also on customer satisfaction and loyalty. Originality/value This study extends the literature on the effects of sustainable practices...

..., including overall and financial performance and customer satisfaction, and how these influences vary according to the level of competitive intensity. In the following sections, we first present the relevant literature on DCs while discussing the sequence of sensing to seizing to reconfiguring. We next...