... Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Productivity Knowledge worker productivity Knowledge work Knowledge management Knowledge worker Knowledge work productivity Muhammad Shujahat is the corresponding author and can be contacted...

... difficult to control and manage (Empson et al., 2015). Ambiguity Knowledge work Division of labour Professional service firm Professional work Tax consultancy Professional service firms (PSFs), operating in such areas as law, auditing, and management consulting, have...