... and influence each other. Originality/value This study contributes to customer experience literature by offering a framework for understanding customer shopping experiences in the innovative technology setting. These findings have important implications for retail managers seeking to enhance customer...

...Krista Jaakson; Maaja Vadi; Ilona Baumane-Vītoliņa Purpose Employee dishonesty is problematic for businesses in general, particularly for retailers. The purpose of this paper is to empirically analyse selected factors associated with the perceived likelihood of dishonest behaviour among retail...

...Mikko Hänninen; Anssi Smedlund; Lasse Mitronen Purpose Digitalization has transformed several industries during the past two decades. In this paper the authors focus on the retail sector, where new business models help retailers and suppliers meet the ever changing and demanding needs of retail...

... In total, 781 service employees from six retail organizations in Estonia and Latvia were surveyed to assess likelihood of dishonest behaviour and to rank their values according to the Rokeach instrumental value scale. Findings Older generations report higher likelihood of honest behaviour than younger...

...Harri Lorentz; Lotta Häkkinen; Olli‐Pekka Hilmola Purpose The paper aims at providing a contemporary analysis of Russia's developing retail sector. Of special interest is the internationalization of this market through cross‐border mergers and acquisitions (M&A). This is done by identifying...