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Fifteen years ago, when I became a city library director, my highest priority was to increase the percentage of city residents who used the library to 100 percent. During my first six months on the job, I did a community needs assessment and also looked at the other locally funded city services. One of the startling realizations I had was not all city services were striving for that all‐important 100 percent utilization.
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© MCB UP Limited
1988
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