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Volume 17, Issue 1
1 March 2004
The Bottom Line Cover Image for Volume 17, Issue 1
Editors
Susanne Durst;
Susanne Durst
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Luiz Guilherme Antunes
Luiz Guilherme Antunes
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Research Article| March 01 2004

How will we know when the revolution arrives?

Glen E. Holt
Glen E. Holt is Executive Director of the St Louis Public Library, St Louis, Missouri, USA.
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 2054-1724
Print ISSN: 0888-045X
© Emerald Group Publishing Limited
2004
The Bottom Line (2004) 17 (1): 28–30.
https://doi.org/10.1108/08880450410519683

Presents an overview of the massive changes that are, or will be, taking place in main libraries. Particularly discusses networked technology and its enormous shift in customer expectations and behavior, and forecasts it will bring massive changes to central libraries.

Keywords: Customer service management, Materials costs, Library facilities, Library management
© Emerald Group Publishing Limited
2004
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