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Purpose

To outline the potential hazards of a purely numerical approach to evaluating development professionals and development programs.

Design/methodology/approach

Narrative paper outlining various means used to assess a library development program.

Findings

Library development assessment that utilizes quantitative analysis alone without substantive analysis of the underlying numbers will likely yield incorrect conclusions.

Originality/value

Practical suggestions for utilizing qualitative techniques when assessing a library development program or development professional.

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