Issues in library human resources management

The purpose of this paper is to provide a guideline for a good employee relations program in any type of library organization.

This paper used the personal expertise of the author who has been a professor of human resources management as well as a library consultant to all types of libraries for over 15 years.

This paper proposes the concept of LISTEN – learning, involvement, structure, training, empathy, and needs – as the basis of a good employee relations program, emphasizing the importance of being attentive to the needs and expectations of employees.

This paper helps the library director and the library department manager more intelligently manage employees.