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Purpose

The purpose of this paper is to explore the viewpoint that college students serve the same function as customers purchasing products from corporations.

Design/methodology/approach

This paper gives comparisons and differences between the process of students learning through higher education and the process of customers buying a consumer good.

Findings

This paper recommends that while similarities exist between students and consumers, a more robust view should be maintained and communicated as a means of preserving the true nature of the academic enterprise above and beyond simple consumer activity.

Originality/value

This paper presents a clear acknowledgment that while all students consume knowledge, they are also all held to the expectation to return new knowledge. This reciprocity is not part of the ordinary consumer interchange.

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