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Purpose

The purpose of this paper is to provide the structure needed to create an in‐house training program for libraries as a means for improving staff competencies during periods of economic problems.

Design/methodology/approach

The paper pulls information from the business environment and gives a human resources perspective on training programs used in companies that also have limited financial means.

Findings

The information and structure provided for development of a training program has had proven results.

Practical implications

This information will require action on the part of libraries interested in gaining this advantage.

Originality/value

These proven methods and steps can increase a library's case when seeking to justify allocation of resources and will add value to the organization as it serves its primary clientele.

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