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Purpose
– The purpose of this article is to explore the reason behind the conflictual relationship between degreed librarians and non-degreed professionals in the library organization.
Design/methodology/approach
– This article takes the form of an opinion piece.
Findings
– The conflicts can be resolved using open communication and collaboration among colleagues.
Originality/value
– Resolving conflicts in the working relationship between degreed librarians and non-degreed professionals eliminates hostilities and jealousies and allows the library organization to serve the library customer with a far more united approach to customer service.
© Emerald Group Publishing Limited
2014
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