COSTING QUESTION HANDLING AND ILL/PHOTOCOPYING: A Study of Two State Contract Libraries

Few studies are available that attempt to determine how much it costs to provide supplemental question handling and interlibrary loan (ILL) and photocopying services to local libraries from their State Library Agencies. Recently I had that opportunity when I completed a consulting study to develop an appropriate cost funding model for the New Jersey State Library (NJSL). The study focused on costs alone, and did not attempt to evaluate the quality or efficacy of the service provided by the two libraries in which it was conducted.