CHANGE AND RESISTANCE: THE COST/BENEFIT FACTOR

This article looks at organizational activity within libraries with the assumption that the human cost of change must be a factor in planning. If that cost outweighs the human benefits, the change will result in fewer benefits. Therefore, it is better to take the time to attend to staff concerns and needs during the process. The costs of dealing with the effects after the fact will be at least as great and certainly more stressful.