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This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/01435129410060310. When citing the article, please cite: Albert J. te Grotenhuis, Selma J. Heijnekamp, (1994), “The User Pays : Cost Billing in a Company Library”, Library Management, Vol. 15 Iss: 4, pp. 17 - 21.

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