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Journal Articles
The Bottom Line (2020) 33 (3): 273–295.
Published: 30 June 2020
... at: merlin@merlin-stone.com 23 05 2020 05 06 2020 05 06 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Customer relationship management Cloud computing Platform App development Software as a service Salesforce.com...
Journal Articles
The Bottom Line (2018) 31 (1): 2–15.
Published: 12 March 2018
... 29 12 2017 29 12 2017 06 01 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Public transport Customer information Open data Customer benefits App development Cloud hosting This case study describes how one...

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