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Keywords: Balanced scorecard
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Journal Articles
Journal:
The Bottom Line
The Bottom Line (2011) 24 (2): 85–95.
Published: 23 August 2011
...Michele M. Reid Purpose The purpose of this paper is to consider the potential utility for higher educational institutions, and in particular libraries, of the balanced scorecard (BSC) performance measurement tool, originally developed by Kaplan and Norton for use in businesses and since adapted...
