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Keywords: Business policy
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Journal Articles
Journal:
The Bottom Line
The Bottom Line (2004) 17 (4): 147–149.
Published: 01 December 2004
... Emerald Group Publishing Limited 2004 Libraries Customer service management Communications Business policy Human resource management We've all had incidents like those recounted here. A city cop writes us a ticket but can't provide us with directions to an address in an older, well...
