... the changes implemented in the digital channels of banks in Portugal that were driven by the COVID-19 pandemic, contributing to the acceleration of digital transformation. Design/methodology/approach The methods involve a qualitative approach, from the analysis of a selection of 30 results and accounting...

... and behavioral responses (Cheung and Thadani, 2012). Content with numerous pieces of information is beneficial because it disseminates several details, which results in positive assessments and behaviors (Srivastava and Sivaramakrishnan, 2020). During the COVID-19 pandemic, information quantity is viewed...