... is saying to you, and reassuring the patron while staying realistic in terms of solutions. The final step is evaluating, seeing if the process truly worked to calm the patron and diffuse the situation. Libraries Staff attitudes Staff participation Conflict resolution Robert Howard...

...Bob Kieserman Purpose This paper aims to present several common scenarios that occur in most libraries regarding interpersonal conflict between employee and employee and/or employee and library director. The paper then offers several proven practical conflict resolution strategies that any library...