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1-4 of 4
Keywords: Customer service
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Journal Articles
Journal:
The Bottom Line
The Bottom Line (2014) 27 (2): 70–73.
Published: 05 August 2014
...Robert Howard Kieserman Purpose – The purpose of this paper is to explore the elements of a library’s daily operations that contribute to the overall experience visitors to the library hopefully enjoy. Beyond the much discussed element of customer service, there are many other factors that either...
Journal Articles
Journal:
The Bottom Line
The Bottom Line (2003) 16 (3)
Published: 01 September 2003
...Glen Holt © MCB UP Limited 2003 --> Technology Customer service Materials management Library services Location of bar-codes/tags on library materials. Types of library materials that lend themselves to self-service. How is anti-theft protection integrated into self...
Journal Articles
Journal:
The Bottom Line
The Bottom Line (1999) 12 (3)
Published: 01 September 1999
...John Maxymuk Customer service Interet Design Library users Online retrieval Independence: where do you want to go today? Keywords: Customer service, Interet, Design, Library users, Online retrieval I have sat through a number of customer service workshops over the years...
Journal Articles
Journal:
The Bottom Line
The Bottom Line (1999) 12 (2)
Published: 01 June 1999
... © MCB UP Limited 1999 --> Customer service Libraries Vendors Is customer service now surf service?: working with library vendors Keywords: Customer service, Libraries,Vendors The library profession is fully entrenched in what is seemingly an electronic...
