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Keywords: Leading indicators
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Journal Articles
Journal:
The Bottom Line
The Bottom Line (2011) 24 (2): 85–95.
Published: 23 August 2011
... into practice only infrequently in libraries – treat its appropriateness for information service. Findings The BSC supplements financial accounting with non‐financial leading indicators to link performance drivers and outcome measures in cause and effect relationships that can predict future performance...
