...Michele M. Reid Purpose The purpose of this paper is to consider the potential utility for higher educational institutions, and in particular libraries, of the balanced scorecard (BSC) performance measurement tool, originally developed by Kaplan and Norton for use in businesses and since adapted...

... of 20 performance measures was developed in four categories – use, primary user population, library dependency, and facility quality – to evaluate the viability of individual branch libraries and their potential for closure or merger with other libraries. Reduce expenditures or enhance services...