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Keywords: Platform
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Journal Articles
Relevance of academic research in information technology and information management
Available to Purchase
Journal:
The Bottom Line
The Bottom Line (2020) 33 (3): 273–295.
Published: 30 June 2020
... at: merlin@merlin-stone.com 23 05 2020 05 06 2020 05 06 2020 © Emerald Publishing Limited 2020 Emerald Publishing Limited Licensed re-use rights only Customer relationship management Cloud computing Platform App development Software as a service Salesforce.com...
Journal Articles
Information management in the smart city
Available to Purchase
Journal:
The Bottom Line
The Bottom Line (2018) 31 (3-4): 234–249.
Published: 01 October 2018
... the tendency in the private sector for competing information platforms to develop, giving value in different ways. Design/methodology/approach This paper has been written by using a combination of academic insight and literature, extensive research of relevant grey literature (e.g. blogs and industry press...
Journal Articles
How platforms are transforming customer information management
Available to PurchaseMerlin Stone, Eleni Aravopoulou, Gherardo Gerardi, Emanuela Todeva, Luisa Weinzierl, Paul Laughlin, Ryan Stott
Journal:
The Bottom Line
The Bottom Line (2017) 30 (3): 216–235.
Published: 13 November 2017
...Merlin Stone; Eleni Aravopoulou; Gherardo Gerardi; Emanuela Todeva; Luisa Weinzierl; Paul Laughlin; Ryan Stott Purpose The purpose of this paper is to explain how ecosystems and platforms have evolved to manage customer information and to identify the management, research and teaching implications...
