... diverse roles with unity in purpose. © Emerald Group Publishing Limited 2012 Carnegie Service Reference Circulation Desk Information services Reference services As a symbol of enlightenment and community pride, the Carnegie library was a certain success. As a stage to deliver...

... model is a valuable tool for such forecasting. Reference services in the libraries are changing in terms of speed, geographical reach, impact, costs and the mode of delivery. Virtual service is fast, it is available anywhere, anytime, and to many at the same time. It is broad based and less costly...

... in January of 2006 (see Figure 1). Finding effective and meaningful methods for demonstrating the impact of library services has become increasingly important as almost every library faces reduced budgets. Systematic evaluation and assessment of reference services can help demonstrate how library...