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Keywords: Staff participation
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Journal Articles
Journal:
The Bottom Line
The Bottom Line (2013) 26 (3): 103–106.
Published: 28 October 2013
... is saying to you, and reassuring the patron while staying realistic in terms of solutions. The final step is evaluating, seeing if the process truly worked to calm the patron and diffuse the situation. Libraries Staff attitudes Staff participation Conflict resolution Robert Howard...
